What day of the week is whey despatched on?

[windsor]

What day of the week is whey despatched on from WC?

[cougarman]

Mostly Mondays and Thursday.

[windsor]

Cheers ta

[Steve Gardener]

Please check the site FAQ and then email before posting. We're always happy to help but try to have covered all the bases first.

[windsor]

No problem Steve, I'll look through those immediately.
My whey is apparently stuck in the DHL depo until mid-week (has been sent out 3 times but the agency driver cant find my address even though I live on a main road). Hopefully I wont have to buy more from elsewhere to keep my diet in good shape. Best laid plans and all that..

[Steve Gardener]

The bane of my life... Actually its not been that bad recently but it will always seem that way when you are waiting, waiting, waiting. As we are what the government call a 'distance seller' (ie: mail order company) we rely on our carriers like all distance sellers.

The market and competition in that sector is even more competitive that it is with us bulk sellers - cut throat prices rule. Unfortunaely that sometimes means piss poor service. In my old job I got to speak to many of the drivers and most are self employed with the van, truck etc contracted from the parent company. It means they get more money the more work they do but at the same time have to service their vehicles, pay themselves when sick and so on. They get about 2/3rds of the fee we pay and it's in their best interest to drop it off first time. A second run and they are into covering their costs but no profits. The guys directly employed don't mind making 2nd, 3rd or even 4th attempts at dropping off. So... well they are meant to drop a card through the door but now we are into the very small percentage who don't on the one day you or someone else wasn't in to sign for it.

This is why, and it's on our site payment address page as well as the FAQ, we suggest you use an alternate address for deliveries. If you know you might be at work, shopping etc you know they wont leave your expensive package behind. So use a enighbour, friendly shop keeper or as many do, their work address.

With working you wont have time to want to travel half way across your city to a 'local' depot, the service lines for these companies is piss poor (even for the account holders) and all this creates a bad impression about us - the sender - even though we are not the carriers. We sometimes resend a package knowing full well we will get back the original in a week or so as a geasture but it bites right into our slim margins. I know that at least two of our close rivals do the same and lose money as their margins are smaller than ours - esp as they offer a next day service where I knmow 60-70% of ours will arrive within 24 hours of dispacth but we deliberately don't claim this to avoid disappointing anyone.

As problems occur and were we can learn from them I add suggestions and comments to our terms and conditions and our FAQ. We ensure that ALL are aware of the length of time deliveries take but still get asked, including the same day on one occasion and 'can you drop it off as you go past' on another as though we have a fleet of lorries.

So customers can help by reading the FAQ, checking delivery dates against order date (you order Tuesday it will go out Thursday and can be with you Friday but it might take another day or two and they don't drop at weekends). Use an alternate address where someone is in between 8am and 6pm - DHL's drop times.

All this means that, as per the above posts comment about buying elsewhere, customers somehow hold us responsible for the driver not finding their address. We print off the address from the one given - copied and pasted - and use large print. The items are given a tracking number, hence Windsor now knows exactly what the problem is - yet we are seen as being unable to deliver. It was sent out according to our terms and conditions and we ALWAYS apologise if it goes out late or balls up ourselves (many a shaker added to an order on the rare occasion we balls up) but he we are somehow at fault due to a local guy who should know the area not being able to find a customers address. I think the word 'agency' is the clue to the reason he doesn't know and it means a regular guy is off and having his round / account covered.

All this and I'm as bad as any. I've paid, it said three days, now where is it! I work from the delivery address and might leave to go to the gym or pop out for a paper and that's it but you can bet if I stay in all bloody day no sign of the driver. Right now I'm sure there is a very slow fish with a t-shirt from MD magazine walking from the US cos the free shirt they said they sent me 3 bloody weeks ago is still not here. If I had paid grrrr

Finally I'm old enough to remember back, as Mike reminded me, when mail order forms used to state 'please allow 28 days for delivery' - we've never had it so good!!